Spotlight on Organisational Abuse Recognising the Warning Signs
Safeguarding professionals are being reminded to stay alert to the signs of organisational abuse, one of the least identified and reported forms of abuse.
Organisational abuse occurs when poor practice, neglect, rigid systems or harmful cultures within organisations result in people receiving unsafe, inappropriate or undignified care. It can occur in care homes, hospitals, supported living services or within care provided in an individual's own home.
Warning signs may include:
- Discouraging visits from family and friends
- Poor staffing levels or high staff turnover
- Inappropriate use of restraint
- Poor standards of hygiene and care
- Lack of privacy, dignity and independence
- Inadequate food, hydration or support with eating
- Medication errors
- Poor leadership and supervision
- Failure to respond appropriately to complaints or safeguarding concerns
People experiencing organisational abuse may appear withdrawn, fearful, isolated or anxious. Other indicators can include poor living environments, neglect of personal care, inadequate record-keeping and a lack of meaningful activities.
The Lewisham Safeguarding Adults Board is encouraging professionals to use professional curiosity, challenge poor practice where necessary and escalate concerns through appropriate safeguarding procedures.
Read further guidance and resources on identifying abuse and neglect.